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COVID-19

These are unprecedented times and this situation is one that we never envisaged for us as a business and for all our staff and customers who will be rightly worrying about what the next few months will bring to every aspect of their lives.

The instruction from the Government is to close all pubs, cinemas, theatres and similar premises. We therefore feel our venues fall’s into this category and for our customers and staff’s safety have taken the decision to close all sites.

Our bookings team will be in touch over the next few days with any guests who have up and coming reservations with us, so please keep an eye on your emails for updates.

As soon as it is safe to re-open, we will be ready to bring the fun back!

Stay safe and see you soon, Gutterball Alley

Age policy

No unaccompanied under 16’s in the venue, ID maybe required to prove age.

Telephone & Online Bookings

We require full payment to the equivalent of your bowling in order to secure your space.

Bowling

All bookings are subject to availability.

The Baller Package

A non-refundable & non-transferable deposit to the value of a game of bowling per person is required to secure your package initially.+

The balance can be paid in advance or on arrival at the venue.

Private Hire

Please refer to our private hire terms which are available on request.

Cancellations & No Shows

General Bookings

No booking can be cancelled past it’s start-time, this qualifies as a no-show; no refund can be offered, and cancellation fees may apply.

For groups of 6 or less we require 48 hours notice to cancel your booking and for groups of 7 or more we require 1 weeks notice t cancel your booking. If you give less than the required notice your deposit will not be refunded. Any bookings made with less than 48 hours to the event time will not be eligible for a refund in the event of a cancellation.

We ask all our bowlers to arrive 15 minutes before your lane time, if you are running late then please let us know as far in advance as possible. We can only hold your lane for 10 minutes. After this time, we cannot guarantee your booking, however we will do our best to fit you in if we can and allocate your deposit to a later game that day. Deposits are non-refundable.

If you reduce the party size within 48 hrs of your booking you will forfeit the deposits of each person who is not attending. Please note that for groups of 15+ we require 10 days notice if you wish to reduce the party size.

General

All guests are responsible for checking they have provided the correct information at the point of booking.

Gutterball Alley are not responsible for bookings that are made and confirmed via the website where by the guest has provided incorrect information or made an error with their booking.

Guests are responsible for any wilful or negligent loss or damage to venue, furniture and equipment. The costs of making good any damage will be charged to the hirer.